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Shipping Policy

Effective Date: 10 January 2025

At MagicPexels, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website. Please review this policy carefully.

1. Shipping Coverage

2. Shipping Charges

  • Shipping charges are calculated based on the weight, size, and destination of the order.
  • Exact shipping costs will be displayed at checkout before you confirm your order.
  • Free shipping may be offered on select orders, as per promotional offers.

3. Order Processing

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
  • You will receive a confirmation email with your order details and tracking information once your order has been dispatched.

4. Delivery Timeline

  • Estimated delivery times vary based on location:
    • Metropolitan areas: 3-5 business days
    • Other cities/towns: 5-10 business days
    • Remote areas: 7-14 business days
  • Delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or courier issues.

5. Tracking Your Order

  • Once your order is dispatched, you will receive an email with a tracking link.
  • Use this link to monitor the progress of your delivery.

6. Undelivered or Returned Packages

  • If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange redelivery. Additional shipping charges may apply.
  • Unclaimed packages will be held for 7 days before cancellation. Refunds for such orders will exclude shipping costs.

7. Damaged or Missing Items

  • If your package arrives damaged, or if items are missing, contact us within 48 hours of delivery with photographic evidence.
  • We will investigate and provide a resolution, which may include replacement or refund.

8. Delivery Exceptions

  • We are not responsible for delays caused by natural disasters, strikes, or other events beyond our control.
  • Delivery to certain remote locations may require additional time or may not be possible. In such cases, we will contact you to discuss alternative arrangements.

9. Contact Us

For any questions or concerns about our Shipping Policy, please reach out to us:

  • Email: magicpixels.shop@gmail.com
  • Phone: +91 90226 76683
  • Address: B-702, SIGRUN SPLENDOR, Madhuban Township, Vasai East, Maharashtra 401208

Thank you for choosing MagicPexels. We strive to ensure a smooth and reliable shipping experience for all our customers.