Skip to Content

Customization Policy 
At MagicPixels.shop, we take pride in offering fully personalized products to create memorable and unique gifts for you and your loved ones. To ensure the best quality and accuracy in customization, please carefully read our policy below:

  1. Customization Availability
    Products listed on our website, including T-shirts, mugs, photo frames, bottles, and more, are customizable. This allows you to add your personal touch, such as photos, text, or designs.
  2. Photo Upload Requirement
    To customize your product, you must upload the desired photo or image on the checkout page during the order process. Ensure that the image is of high resolution and suitable for printing to achieve the best results.
  3. Design Confirmation
    After placing your order, we will send a confirmation message to the WhatsApp number provided in your billing details. This message will include the customized design for your approval before proceeding with printing.
    • If no response is received within 24 hours, the design will be printed as per the uploaded details.
    • Any changes requested after the design confirmation may not be accommodated if the printing process has already begun.
  4. Accuracy of Information
    Customers are responsible for providing accurate details, including the photo, text, and contact information. Errors due to incorrect submissions will not qualify for refunds or replacements.
  5. Approval and Finalization
    Once the design is confirmed via WhatsApp, the order will be finalized for printing. Changes cannot be made after this stage, as the customization process will already be underway.
  6. No Returns or Exchanges
    As all our products are made-to-order and tailored specifically for each customer, we do not accept returns, exchanges, or cancellations once the design is confirmed.
  7. Customer Support
    If you encounter any issues during the customization process or require assistance, our team is here to help! You can reach out via WhatsApp or email, and we’ll do our best to address your concerns.

At MagicPixels.shop, we are committed to delivering high-quality, personalized products that bring joy to your special moments. Thank you for trusting us with your custom gift needs! 🎁✨